Degraded performance issue in some regions

Incident Report for Fax.Plus

Resolved

This incident has been resolved.

Posted Sep 24, 2021 - 15:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2021 - 15:48 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 24, 2021 - 15:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2021 - 15:25 UTC

Investigating

We are currently investigating this issue.

Posted Sep 24, 2021 - 14:40 UTC

This incident affected: Fax.Plus (Web Application, iOS Application, Android Application, Email to Fax, Google Add-on, Microsoft Word Add-in, Slack Integration, Zapier Integration, Outbound Fax, Inbound Fax (North America), Inbound Fax (Middle East & Africa), Inbound Fax (Europe), Inbound Fax (APAC), Inbound Fax (Latin America)).