Network connectivity issue in one of our datacenters

Incident Report for Fax.Plus

Resolved

This incident has been resolved.
Posted Sep 10, 2021 - 15:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2021 - 12:29 UTC

Investigating

We are currently investigating this issue.
Posted Sep 10, 2021 - 12:24 UTC
This incident affected: Fax.Plus (Web Application, iOS Application, Android Application, Email to Fax, Google Add-on, Microsoft Word Add-in, Slack Integration, Zapier Integration, Outbound Fax, Inbound Fax (North America), Inbound Fax (Middle East & Africa), Inbound Fax (Europe), Inbound Fax (APAC), Inbound Fax (Latin America), REST Developer API, Fax.Plus Website), Infrastructure (Cloud Storage, Content Delivery Network, SMS Verification Delivery, Number Purchase and Management, User Verification Number Type Lookup, Payment Processing (Cards, Google Pay, Apple Pay), Payment Processing (PayPal)), and Customer Support Center.