Network connectivity issue in one of our data centers

Incident Report for Fax.Plus

Resolved

This incident has been resolved.
Posted Nov 16, 2023 - 16:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 16, 2023 - 16:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 16, 2023 - 16:20 UTC

Update

We are continuing to investigate this issue.
Posted Nov 16, 2023 - 16:14 UTC

Investigating

One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users.
We are in close contact with them to resolve this issue as soon as possible.
Posted Nov 16, 2023 - 15:28 UTC
This incident affected: Applications (Web App, iOS App, Android App, Email to Fax, Google Add-on, Microsoft Word Add-in) and Telecom (Outbound Fax).
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