Network connectivity issue in one of our data centers

Incident Report for Fax.Plus

Resolved

This incident has been resolved.
Posted Mar 29, 2023 - 16:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 29, 2023 - 16:31 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 29, 2023 - 16:25 UTC

Investigating

One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users.
We are in close contact with them to resolve this issue as soon as possible.
Posted Mar 29, 2023 - 16:25 UTC
This incident affected: Fax.Plus (Web Application, iOS Application, Android Application, Outbound Fax, Inbound Fax (North America), Inbound Fax (Middle East & Africa), Inbound Fax (Europe), Inbound Fax (APAC), Inbound Fax (Latin America)).